Refund policy

Purova Refund Policy

At Purova, your satisfaction is our top priority. We want you to love our products, but if for any reason you’re not completely satisfied with your purchase, we offer a full return with free shipping on all orders within the first 30 days.

How It Works:

1. Return Window: You have 30 days from the date of purchase to request a full return and free shipping.

2. Eligibility: Items must be unused, in original packaging, and in resalable condition.

3. Free Return Shipping: We will cover the cost of return shipping, making the process as easy as possible for you.

4. Refund Process: Once we receive your return, we will process your refund to your original payment method.

How to Request a Return:

• Contact our customer support at support@purova.co.uk or use our returns portal.

• Provide your order number, contact details, and the reason for the return.

If you have any questions or need assistance, don’t hesitate to reach out! Our team is here to help.